Faqs

Q: Where do I sign up / register for online sms service?
A: Rapidsms can provide an online demo of our bulk sms website - over phone. Registration / Sign up will be done when you submit the undertaking form - post your purchase.

Q: Is there any setup fee or monthly rental to use bulk sms services from rapid sms?
A: No. there is no monthly rental, minimum charge or commitment for our web sms services. You get your sms account free with sms purchase at rapidsms.

Q: How can I see a demo or test the bulk sms system?
A: Simply call us on any of the numbers 079-66052525. Get a username password and see our demo - send sms from website.

Q: How can I purchase sms / buy bulk sms?
A: After seeing the demo, ask our representative on phone to issue you an Invoice in your Company name. Get invoice, undertaking & banking details on email. Make the payments and submit the undertaking form to support{a$t}rapidsms.co.in. You will receive your username on email and password on mobile. Start using our sms services.

Q: How many minimum credits can I purchase?
A: You can purchase a minimum of 10000 bulk sms credits.

Q: Where can I send online sms from website / network coverage?
A: We cover almost all networks in India. All GSM and CDMA networks are connected for sending sms through our web sms service.

Q: At a time a message can be sent to how many people?
A: We recommend a maximum of 10000 numbers. You can still try more than that.

Q: What is the normal sms delivery time?
A: Normally a sms gets delivered in 2-60 seconds. But on several day when the traffic is high (Like New year day) or there is network congestion or some other technical issue might cause unavoidable delay.

Q: What is a sender Id?
A: A Sender Id is the name that displays on recipients mobile phone. You can use your Company Name / Brand name / trade mark or your website name as sender id.

Q: Can I have multiple sender ids?
A: Yes you can have multiple sender id. We will give you a drop down menu to choose sender id in the sms messenger.

Q: What is the correct number format for sms sending?
A: The correct number format for sending bulk sms is 919xxxxxxxxx . How ever our bulk sms website accepts number with or without 91 / 0.

Q: Forgot Password for bulk sms website?
A: Kindly send an email to support{a@t}rapidsms.co.in with your userid, mobile number & company name. Your password will be sent to you.

Q: How do I recharge my bulk sms account?
A: Simply call 079-66052525 and checkout for the latest sms packages. Choose a package and get invoice with banking details on your email. Send payment details to support{a@t}rapidsms.co.in . Your sms account will be recharged.

Q: How can I contact you?
A: You can call us on 079-66052525 or write to us on support@rapidsms.co.in

Q: I haven't received the sms I sent right now?
A: Normally you will receive the sms in couple of seconds after sending sms. Still sms might be late due to some technical reason. Additionally sms is not delivered to numbers which are out of coverage, switched off or message box full, etc reasons.

Q: Where can I send sms from website / network coverage?
A: We cover almost all networks in India. All GSM and CDMA networks are connected for sending sms through our web sms service.

Q: Do I need to install any bulk sms software to send sms?
A: No. You need not to install any bulk sms messenger / bulk sms software. You can directly send sms from website. This will enable you to send sms from any where - office, factory, showroom and house or even when you are traveling.

Q: Can I send long sms messages?
A: Yes you can send long sms messages. You will be charged 1 sms credit for every 160 characters long sms. (i.e. if the message if of 161 character or above you will be charges for multiple sms credits).

Q: Can I send scheduled sms?
A: Yes you can schedule sms messages. Your sms will be sent on the scheduled date and time. Schedule sms function is available just below the send sms button.

Q: What browsers do rapidsms support?
A: Rapidsms recommends Internet Explorer 6. However other browser may support as well. Character counting mechanism is different in different browsers. A ENTER ( New Line / Next Line / Return Button) will consume 2 characters in a sms.

20,000/- SMS @ Rs. 3500/-
50,000/- SMS @ Rs. 8200/-
1,00,000/- SMS @ Rs. 15000/-
2,00,000/- SMS @ Rs. 29000/-
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