A 1800 number in India is a 1800-XXXX number on which customer can make a call without paying any call charges. Pan India the same number works and no STD charges are levied. A 1800 number can be landed and distributed among different team of sales, support , technical etc depending upon the client’s needs. In all a single number for several departments which can be called @ FREE.
Give your customer freedom to call you for free. A 1800 number will augment customer engagement and translate into efficiency. Having a 1800 number permits you a full fledge IVR in multiple languages. A 1800 number get 30% more calls than normal number as well as give the reputation of a customer oriented brand. Key features for a 1800 number are as follows:
Greet your customers in their preferred language. Create a powerful impression on the first few seconds of a customer interaction.
Make it easy for your customer to understand the IVR in their own preferred language. Simple understanding at IVR level helps in less customer care executive’s interaction.
Take control of technology and drive your customer to exact representative. Get most queries solved within the IVR automatically reducing the wait time.
Balance call flows between multiple call centers spread across regions. Cater to season and festival volumes with optimum force utilization.
Sticky agents make happy customers. With sticky agents customer has not to make understand his problem again and again to everyone.
Simple interface to download reports, get alerts, use analytics and other tools of productivity. Switching agents and roles at your fingertips.
Give login to each agent with a mini crm. Increase productivity with a detailed reporting tool redily available with each 1800 number account.
Record calls for training and quality purpose. Listen to calls and understand client requirement for better service delivery.
Set sms alerts on call success. Thank customer for their call and ask for their feedback about service satisfaction via sms integration.
Get monthly, daily, weekly reports. Get the crux of Intel on your fingertips. Average call duration, Bounce ratio, busy hours, graphical representation and much more to help
Avail logs and recordings for 1 year readily available whenever needed. Record calls for training and quality purpose. Listen to calls and understand client requirement for better service delivery.
Stay connected with daily, monthly summary of performance and take control of your call distribution. No matter where in office or not, you are your reports will follows you by email.
Never miss a business opportunity with missed call list readily available. Daily summary by email for missed call also available as a custom feature
Get the most from our free Mini CRM facility available to each telephone executive. Design fields of your choice with test, dropdown and number options.
1800 number plan starts from Rs 2500 / month. Even SME willing to offer free call option to their customers can opt for a 1800 number.
No receiving sms on 1800 number is not possible
Though the number is just one, the calls can be forwarded to multiple agents, locations, across the world
Your Company has to bear the cost per each call received on per minute / pulse basis as the cost to caller is totally free.
Get 30% more leads on real estate by using 1800 number compared to normal telephone numbers
Get feedback from your customers. Lead them to desired branch in their locality.
Get more orders booked online with a easy to remember 1800 number. Quick orders make happy customers
Let your customer connect you when they are indeed facing issues while booking tickets or making payments. A 1800 number will lead to happy customers.
Municipal Corporations, farmer helpline, student helpline, social service, medical help lines, etc can set up and used for successful implementation of government initiatives.
The travel and leisure business it at roll and what customers need is easy service. A 1800 number can make their call journey joyful and save time and cost for both company and customers.